Jewellery box shop jewellery boxes antique boxes

The Old Jewellery Box Shop

 

 

Vintage & Antique Jewellery Boxes


£10 Off Your 1st Order & Free UK Next Day Delivery

Returns Policy And Payments


Accepted Payments For UK Customers

(Scroll down for International)


We accept Paypal, Debit and Credit Cards, Uncrossed Postal Orders, Cheques & Paypal E-Cheques, or Cash on collection.

  • Debit and Credit Card Payments.  If your debit or credit card payment is received on a weekday, your order will be dispatched within 24 hours.  If it is received over the weekend or on a bank holiday, your order will be dispatched on the next working day.  Debit and credit card payments will show up as The Old Jewellery Box Shop on your statement.
  • Paypal Payments (Excluding Paypal E-Cheques).  If your Paypal payment is received on a weekday then your order will be dispatched within 24 hours.  If it is received over the weekend or on a bank holiday, your order will be dispatched on the next working day.  Please see below for E-Cheque information.
  • Cheques & Paypal E-Cheques.  These will need to clear before your order is dispatched.  Once clear your order will be dispatched within 24 hours.  If it clears just before a bank holiday then your order will be dispatched on the next working day.
  • Postal Orders.  These must be uncrossed.  Once your postal order is received, your order will be dispatched within 24 hours.  If the postal order is received over the weekend or on a bank holiday, your order will be dispatched on the next working day.  We strongly recommend that postal orders are sent to us by Recorded Delivery.  We are not responsible for postal orders that are lost in the post.

Returns Policy For UK Customers

(Scroll down for International)


If for any reason you are not happy with your order, you may return it within 28 days.  Returned orders must be sent by either Royal Mail Special Delivery, Parcelforce Express 24hr/48hr delivery, or another registered postal service, to ensure that they arrive back to us safely.  You must ensure the service you use includes postal insurance and requests a signature from us. Once your returned order is received we will refund you the full cost of your purchase/s within 14 days.  We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us.  In the event of returned postal loss or damage, it is the customers responsibility to make a claim with the postal company used.  We do not refund return postage costs.

Returns policy for faulty locks

We check the locks on our jewellery boxes, prior to both listing and posting, to ensure they are fully working.  We ask that our customers check the locks again, upon receipt of their box/boxes.  Locks can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt.  Vintage and antique locks can fail suddenly at any time, due to their age and prolonged use.  We are only accountable for locks that fail during transit, and not for locks that fail due to further age and use.

Returns policy for faulty musical movements

We check the musical movements on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the movements again, upon receipt of their box/boxes.  Musical movements can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. Vintage and antique movements can fail suddenly at any time, due to their age and prolonged use.  We are only accountable for movements that fail during transit, and not for movements that fail due to further age and use.

Complaints

If you have a complaint about our service or a product you have purchased, then please do not hesitate to contact us.  You can contact us by phone on 07595 492846, or by sending us an email to sales@theoldjewelleryboxshop.co.uk.  Please address your email to Catherine Gothard.

We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution.  If however you are unhappy with the resolution, you may contact the Online Dispute Resolution (ODR) platform, via the following link:  https://webgate.ec.europa.eu/odr.  The ODR platform is a web-based platform developed by the European Commission.  Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.

Accepted Payments For INTERNATIONAL Customers


We accept Paypal, Debit and Credit Cards, and Paypal E-Cheques.

  • Credit Card Payments.  If your Debit or Credit Card payment is received on a weekday, your order will be dispatched within 24 hours.  If it is received over the weekend or on a bank holiday, your order will be dispatched on the next working day.
  • Paypal Payments (Excluding Paypal E-Cheques).  If your Paypal payment is received on a weekday, your order will be dispatched within 24 hours.  If it is received over the weekend or on a UK bank holiday, your order will be dispatched on the next working day.
  • Paypal E-Cheques.  E-Cheques will need to clear before your order is dispatched.  Once clear your order will be dispatched within 24 hours.  If it clears just before a bank holiday, your order will be dispatched on the next working day.

Returns Policy For INTERNATIONAL Customers


If for any reason you are unhappy with your order, you may return it with 28 days.  Returned orders must be sent by a registered postal service that includes postal insurance and requests a signature from us.  Once your returned order is received, we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us.  In the event of returned postal loss or damage it is the customers responsibility to make a claim with the postal company used. for the return.  We do not refund return postage costs.

Returns policy for faulty locks

We check the locks on our jewellery boxes, prior to both listing and posting, to ensure they are fully working.  We ask that our customers check the locks again, upon receipt of their box/boxes.  Locks can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt.  Vintage and antique locks can fail suddenly at any time, due to their age and prolonged use.  We are only accountable for locks that fail during transit, and not for locks that fail due to further age and use.

Returns policy for faulty musical movements

We check the musical movements on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the movements again, upon receipt of their box/boxes.  Musical movements can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. Vintage and antique movements can fail suddenly at any time, due to their age and prolonged use.  We are only accountable for movements that fail during transit, and not for movements that fail due to further age and use.

Complaints

If you have a complaint about our service or a product you have purchased, then please do not hesitate to contact us.  You can contact us by phone on 07595 492846, or by sending us an email to sales@theoldjewelleryboxshop.co.uk.  Please address your email to Catherine Gothard.

We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution.  If however you are unhappy with the resolution, and you live in Europe, you may contact the Online Dispute Resolution (ODR) platform, via the following link:  https://webgate.ec.europa.eu/odr.  The ODR platform is a web-based platform developed by the European Commission.  Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.