Ordering, Delivery And Postage
FREE POSTAGE to UK customers by fast insured Next Day Special Delivery. We ship worldwide!
Ordering Information for UK & INTERNATIONAL Customers
Ordering is easy. Simply add the item/s you wish to purchase to the shopping basket. Click on the basket icon to go through to the Checkout page, then enter your details in the 'About you' section, ensuring you select the correct country in the address field (click on the 'Change Country' button if necessary). Next, ensure your billing and delivery addresses are filled in. Next, check the 'Agree to our terms and conditions' box (located beneath your basket's total) and then click 'Proceed to payment'. Lastly, on the payment page, enter your card details then click the 'Pay' button. If you prefer to pay by PayPal then simply click on the Paypal button instead. The PAYPAL button allows you to log straight into your account. You can also click on this button if you want to sign up for a Paypal account.
Discount Codes
Any discount codes can be added on the left-hand side of the Checkout page, beneath your basket's total. Click on 'Add a Discount Code'.
Leaving us a message about your order
If you wish to leave us a message about your order then please use the message box provided on the left-hand side of the Checkout page, beneath your basket's total.
Delivery Information For UK Customers
(scroll down for International)
Orders placed on a weekday will be dispatched the same day if ordered before 12 noon. Orders placed after 12 noon will be dispatched the following day.
Orders placed over the weekend and on bank holidays will be dispatched on the next working day. Please note that orders paid for by Cheque & E-Cheque will not be dispatched until payment has cleared. Orders paid for by Postal Order will be dispatched once received, providing they are UNCROSSED.
Orders sent by Royal Mail Special Delivery (our usual postage method) will arrive the following day after dispatch.
Orders sent by Royal Mail Recorded Delivery will arrive in 24 to 48 hours.
Orders sent by Parcelforce Express will arrive within 24 to 48 hours, depending on which service of theirs we use. Please see the notes about Parcelforce Express in the postage details below.
We are not responsible for late deliveries caused by Royal Mail or Parcelforce failures but will endeavour to rectify the issue with these services. Please contact us if your order is late arriving.
Postage Details For The UK
(scroll down for International)
Postage is FREE by Royal Mail Next Day Special Delivery. (We occasionally use other services - please see the notes below).
Special Delivery is a secure insured & tracked postal service. You will need to sign for your order when it is delivered. The benefits of this service are:
- Compensation of up to £2,500 for any orders that get lost or damaged in the post.
- A speedy service - all orders dispatched on a weekday are guaranteed to be delivered by 1pm the following day (except on rare occasions when adverse weather conditions or postal strikes delay delivery. If this applies at the time of your order, we will inform you of this when we email you your order confirmation).
- Special Delivery orders are usually handled with extra care, as they do not get sent with the huge amounts of standard post.
Note: We occasionally use Parcelforce Express 24hr or 48hr delivery, if a box is particularly large or heavy, and we use Royal Mail 1st class Recorded Delivery for some of our small and less valuable boxes. These services include compensation against loss or damage. If we intend to use any of these services it will be stated on the description of the box, under the postage details.
We are not responsible for late deliveries caused by Royal Mail or Parcelforce failures but will endeavour to rectify the issue with these services. Please contact us if your order is late arriving.
Delivery Information For INTERNATIONAL Customers
Orders placed on a weekday will be dispatched within 24 hours. Orders placed over the weekend or on a UK bank holiday will be dispatched on the next working day. Please note that orders paid for by E-Cheque will not be dispatched until payment has cleared.
Please note that we cannot deliver to international PO boxes as we use a secure insured postal service that requires a signature.
Postage Prices For The UK
(scroll down for International)
Postage is FREE no matter how many items you order!
Postage Details For INTERNATIONAL Customers
Royal Mail International Tracked and/or Signed For Postage
International orders will be sent by Royal Mail International Tracked and/or Signed For Airmail services. The service we use depends on which country you live in. These services protect you against postal loss. If your order gets lost then Royal Mail will compensate you up to £500. International orders are usually delivered within 3-5 working days to Europe, and 5-7 working days to the rest of the world. Delivery may occasionally take a little longer depending on the speed of your local postal service. Orders usually arrive in their designated countries within 24 hours of dispatch, at which point the postal services of the designated countries take over. International orders are occasionally delayed because of a hold up at customs.
Note: We occasionally use Parcelforce Global Priority delivery and TNT Express postage, if a box is particularly large and/or heavy. These services include compensation against loss or damage. If we intend to use either of these services it will be stated on the description of the box, under the postage details. Delivery times are the same as the above services.
Very occasionally, when a box is extremely large or heavy, we may not be able to offer International postage. If this is the case it will be stated on the description of the box, under the postage details. Please check the postage details before placing your order.
We are not responsible for late deliveries caused by Royal Mail, Parcelforce, or TNT Express failures, or by failures/delays at customs by the postal services in designated countries. In these cases we will endeavour to rectify the issue with the service/s involved. Please contact us if your order is late arriving.
Postage Prices For INTERNATIONAL Customers
Postage is usually £30.00 for our International customers. (Please see below for multiple purchases).
Please note: Occasionally when a box is very large and/or heavy, we will need to add a surcharge to the £30.00 international shipping fee. If this is necessary it will be stated on the description of the box, under the postage details, and the surcharge fee will be shown. Please contact us prior to ordering if a surcharge is required, so that we can add the applicable fee.
Multiple purchases: Please contact us prior to ordering if you are purchasing more than one box. Due to the high cost of international postage, we will need to add a postage fee for each box purchased.
Customs and VAT fees
Our international customers are responsible for paying any applicable customs duties or customs clearance/handling fees and/or VAT. These fees are not included in the prices of our boxes or our postage fees.
Return postage and return customs clearance/handling fees and VAT fees are also payable by the customer. Please see our Payments and Returns page.
