Shopping Basket
X
We accept all major debit and credit cards, and Paypal.
If for any reason you are not happy with your order, you may return it within 28 days. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by either Royal Mail Special Delivery, Parcelforce Express 24hr/48hr delivery, or another registered postal service, to ensure that they arrive back to us safely. You must ensure the service you use includes postal insurance and requests a signature from us. Please let us know which service you have used after you post the box. Once your returned order is received we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used. We do not refund return postage costs.
We check the locks and catches on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the locks and catches again, upon receipt of their box/boxes. Locks and catches can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by either Royal Mail Special Delivery, Parcelforce Express 24hr/48hr delivery, or another registered postal service, to ensure that they arrive back to us safely. You must ensure the service you use includes postal insurance and requests a signature from us. Please let us know which service you have used after you post the box/boxes back. Once your returned order is received we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used. We do not refund return postage costs.
Vintage and antique locks and catches can occasionally malfunction, due to their age and prolonged use. We are only accountable for locks and catches that fail during transit and not for locks and catches that fail due to further age and use.
We check the musical movements on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the movements again, upon receipt of their box/boxes. Musical movements can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by either Royal Mail Special Delivery, Parcelforce Express 24hr/48hr delivery, or another registered postal service, to ensure that they arrive back to us safely. You must ensure the service you use includes postal insurance and requests a signature from us. Please let us know which service you have used after you post the box. Once your returned order is received we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used. We do not refund return postage costs.
Vintage and antique movements can occasionally malfunction due to their age and prolonged use. We are only accountable for movements that fail during transit, and not for movements that fail due to further age and use or overwinding.
If you have a complaint about our service or a product you have purchased, then please do not hesitate to contact us. You can contact us by phone on 07595 492846, or by sending us an email to sales@theoldjewelleryboxshop.co.uk. Please address your email to Catherine Gothard.
We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution. If however, you are unhappy with the resolution, you may contact the Online Dispute Resolution (ODR) platform, via the following link: https://webgate.ec.europa.eu/odr. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.
We accept all major debit and credit cards, and Paypal.
If for any reason you are unhappy with your order, you may return it with 28 days of receipt. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by a registered postal service that includes postal insurance and requests a signature from us. This will ensure that they arrive back to us safely. Please let us know which service you have used after you post the box. Once your returned order is received, we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used for the return. We do not refund return postage costs.
Return customs clearance/handling fees and VAT fees are also payable by the customer.
We check the locks and catches on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the locks and catches again, upon receipt of their box/boxes. Locks and catches can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by a registered postal service that includes postal insurance and requests a signature from us. This will ensure that they arrive back to us safely. Please let us know which service you have used after you post the box. Once your returned order is received, we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used for the return. We do not refund return postage costs.
Vintage and antique locks and catches can occasionally fail due to their age and prolonged use. We are only accountable for locks and catches that fail during transit and not for locks and catches that fail due to further age and use.
We check the musical movements on our jewellery boxes, prior to both listing and posting, to ensure they are fully working. We ask that our customers check the movements again, upon receipt of their box/boxes. Musical movements can occasionally malfunction in transit and if this occurs with your box/boxes, you may return it/them within 28 days of receipt. We ask that you contact us as soon as possible if you need to return a box, to inform us of the date you intend to post it back. Returned orders must be sent by a registered postal service that includes postal insurance and requests a signature from us. This will ensure that they arrive back to us safely. Please let us know which service you have used after you post the box. Once your returned order is received, we will refund you the full cost of your purchase/s within 14 days. We will not issue a refund if the box/boxes get lost or damaged on its/their way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used for the return. We do not refund return postage costs.
Vintage and antique movements can occasionally malfunction due to their age and prolonged use. We are only accountable for movements that fail during transit, and not for movements that fail due to further age and use.
If you have a complaint about our service or a product you have purchased, then please do not hesitate to contact us. You can contact us by phone on 07595 492846, or by sending us an email to sales@theoldjewelleryboxshop.co.uk. Please address your email to Catherine Gothard.
We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution. If however you are unhappy with the resolution, and you live in Europe, you may contact the Online Dispute Resolution (ODR) platform, via the following link: https://webgate.ec.europa.eu/odr. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.
Learn more about The Old Jewellery Shop Box, providing Antique Jewellery Boxes.
